Empathy is rare with around 20 percent of the population genetically predisposed. Empathy has been shown to have some significant constructive effects that contribute to the bottom line: innovation, engagement, retention, inclusivity, and work/life balance and mental health. Presenters will showcase how empathy is being utilized in their companies and, specifically, their treasury organizations, to gain a competitive edge in channeling empathetic leadership skills, uplifting employees? and training client facing teams to appreciate end client’s challenges.Learning Objectives:
– Why empathy is important in leadership
– How companies are capitalizing on empathetic leadership
– Why and how training client-facing teams to appreciate end-client challenges can benefit an organization.