Healthcare providers are challenged to collect timely payments, react to pressures on cost reductions, respond to increased security requirements, and enhance overall efficiencies in the revenue cycle. With the shift from “fee-for-service” to “value-based” care, providers need to deploy processes that address upcoming payment and reporting requirements while not losing focus on patients’ needs for flexible payment methods and easy-to-use interfaces.

This roundtable discussion will focus on how healthcare practitioners are working internally, as well as with bank and technology partners, to develop and implement new services and processes designed to improve patient experience and address ongoing collection challenges. The discussion will cover:
• Organizational and financial impacts due to increased patient responsibility
• The shift from “fee-for-service” to “value-based” care and the associated challenges
• Investing in billing and revenue-cycle technologies to support evolving business practices.