2:30pm – 3:30pm

The Art and Economics of World Class Customer Service…How Does it Impact the Bottom Line? (I)
Candice Curry, Vice President and Manager, BOK Financial
Chris Purpura, Vice President Customer Service, Neiman Marcus Group
Joe Stallard, Chief Human Resources Officer, Sewell Automotive Companies

TMS + SWIFT = 3 (I)
Mike Lewis, Regional Sales Manager, SWIFT
Bob Stark, Vice President, Strategy, Kyriba

The Doctor’s In – Time for that Check-Up (I)
Nanette Crocker, Executive Director, Corporate & Investment Banking, BBVA Compass
TBA Corporate Co-Presenter

You’ve Been Hacked: Identification and Response (X)
John Scott, Assistant Special Agent in Charge, US Secret Service
Brian Sanders, Senior Special Agent, US Secret Service
John Day, Senior Special Agent, US Secret Service
Justin Miller, Senior Special Agent, US Secret Service

Public Funds Investment Act Compliance (I)
Corrine Steeger, Assistant Director/Treasury Manager, City Controller’s Office, City of Dallas

What Gets Measured, Gets Managed (I)
Benjamin Haws, Director of Marketing, Axletree Solutions
Carrie Reyna, Director of Treasury Operations, Sysco

Disaster CPR – Contingency, Preparedness, and Relief (I)
Natalie Robinson, Treasury Management Officer, Amegy Bank
Davidson Daily, Controller, MFS Insurance

CTP – Review of CTP Calculations (B)

FP&A – Applied Statistical Tools: Descriptive Statistics and Trend Analysis (I)