A 2018 survey of treasury practitioners revealed an “easy” experience to be the top factor in retaining a relationship with a bank. Despite their agreement, commonly held benchmarks have remained elusive. A new report now details how corporates are evaluating banks.

This session will reveal common KPIs that can be leveraged to improve the experience. Practitioners will learn how leading organizations are evaluating their banks, and banks will hear candid feedback on the current treasury experience.