Monday, April 9th
State Room 2
11:30am – 12:30pm

Laurel Egan-Kenny, President, Turningpoint Communications
Lynne Marlor, Managing Director, BNY Mellon
Patricia Mullin, CCM, Executive VP, Managing Director, Cambridge Trust

Session Description

It’s no longer a thing of the future. It’s happening. Barriers to access are breaking down and the word is getting smaller. Likewise, access to your relationship manager is increasingly via computer, phone using video technology. There are advantages and disadvantages to this model for clients, banks, and bankers. Clients enjoy nearly 24 x 7 access to their Relationship Managers without limitations – and banks are saving on T&E expenses. Bankers are able to engage better with clients, reading emotions and all via phone or laptop from anywhere.