During this session, we will examine B2C payments, those issued by an organization to individuals, and some of the challenges faced related to these payments. We’ll discuss how expectations for receiving payments have changed and how offering options can improve the satisfaction of these individuals, which are often your customers.

  1. Understanding what we’re hearing about the challenges related to B2C payments and the negative impacts on your organization
  2. Articulating the costs in your current process
  3. Evaluating solutions and alternatives to improve your B2C payment strategy and building your business case